Refund policy

Returns

Due to the intimate nature of the products, we are not able to accept returns of items for refunds for ANY products once the product has been accepted by the customer from the mail carrier. This is for health and sanitary reasons. 

Defective Products

We have a 30-day exchange policy for malfunctioning and defective products, which means you have up to 30 days after receiving your item to request an exchange.

To be eligible for a replacement you must first receive prior authorization. If your toy is defective or if you are having difficulties with it's functions, send us an email at contact@milkmantoyco.com with supporting pictures and or video of the product (please keep them professional). You’ll also need the receipt or proof of purchase. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items returned without prior authorization will not be accepted for the safety of our staff. 

You can always contact us for any return or product questions at contact@milkmantoyco.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-exchangeable items

 Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Garment Return Policy

All sales are final due to health laws.  Please check the product's size charts to ensure you are ordering the proper size. 

Exchanges

We do not offer exchanges unless the originally purchased product is defective.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@milkmantoyco.com.